Job Description

KRA (Key Responsibility Areas) for a Clinic in charge/Manager

1. Operational Management

Oversee the day-to-day operations of the clinic, ensuring smooth functioning of all departments (Reception, consultation rooms, pharmacy.) Ensure patient flow is managed efficiently to minimize waiting times and maximize patient satisfaction. Supervise the implementation of standard operating procedures (SOPs) across all departments. Manage inventory and supply chain for medicines and other essential clinic materials.

2. Patient Care and Satisfaction

Ensure high standards of patient care and address patient complaints or concerns promptly and effectively. Monitor and improve patient satisfaction by implementing feedback mechanisms and regular surveys. Ensure that all support staff follow established protocols for treatment, patient interactions, and care. Facilitate the communication between patients and healthcare providers, ensuring clarity on treatment plans, expectations, and outcomes.

3. Staff Management

Lead, supervise and mentor the clinic staff, including doctors, administrative staff, and other personnel. Ensure staff members are adhering to their roles and responsibilities and support their professional development. Manage staff schedules, leaves, and shifts to ensure optimal coverage and operational efficiency. Conduct regular performance appraisals, provide constructive feedback, and manage conflict resolution within the team.

4. Revenue Management & Billing

Ensure proper and accurate billing processes are followed, ensuring that all patient services are billed correctly. Oversee the financial transactions, including payments, receipts. Monitor clinic revenue and expenses to ensure that the clinic operates within the allocated budget. Develop strategies to increase revenue by promoting clinic services and patient retention programs.

5. Compliance & Legal

Ensure the clinic complies with all applicable laws, including health and safety regulations, labor laws, and clinical standards. Maintain and update required licenses, certifications, and accreditations of the clinic. Oversee the compliance of patient data protection regulations (HIPAA or local equivalents) and other legal obligations.

6. Marketing and Business Development

Implement and oversee marketing initiatives, health camps, and promotional events. Collaborate with the marketing department to increase clinic visibility and outreach, contributing to patient acquisition and retention. Build relationships with key stakeholders, such as local healthcare providers, hospitals, and pharmacies, to enhance patient referrals and business growth.

7. Quality Control and Improvement

Continuously monitor the clinic's performance and look for areas of improvement in service delivery. Implement quality control measures for clinical procedures, patient care, and administrative processes. Conduct regular audits to ensure adherence to clinical guidelines and improve service efficiency. Organize and conduct regular training for Support staff on quality standards, patient care and clinic protocols.

8. Reporting & Documentation

Prepare regular reports on clinic performance, including financials, patient satisfaction, staff performance, and operational metrics. Ensure proper documentation of all clinic activities, including patient records, Next visit of patients. treatment plans, and compliance-related paperwork. Provide regular updates to senior management regarding clinic performance, challenges, and areas for improvement.

9. Technology & Equipment Management

Oversee the maintenance and proper functioning of clinic technology and medical equipment. Ensure that all equipment is regularly serviced and complies with relevant safety and operational standards. Manage the implementation of clinic management software and other digital tools to streamline operations and patient care.

10. Emergency Management

Develop and implement contingency plans for emergencies, such as medical emergencies, equipment failure, or staffing shortages. Ensure that all clinic staff are trained in emergency procedures and that the clinic is well-prepared to handle critical situations. Coordinate with external healthcare providers and hospitals in case of patient referrals or emergencies beyond the clinic's capacity.
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person