Unicorn Infosolutions Customer Service Professional (1 2 Yrs) Rajkot/gandhinagar/ahmedabad/zundal (after Sales/customer Service)
Job Description
Job descriptionIndustry Preferred: IT/Software Product/Computer Hardware/Telecom :- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues of any apple product.- Ask customers targeted questions to quickly understand the root of the problem- Talk clients through a series of actions, either via phone, email or chat, until they resolved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting- Prepare accurate and timely reportsKRAs:- Customer Support- Customer Handling- Query Resolution- Technical Support- Key Account Management. Desired Profile :- Should have excellent communication and presentation skills.- Ability to understand customer queries.Job Type: Full-timePay : 12,000.00 - 18,000.00 per monthApplication Question(s) :- Must have iOS & Mac knowledge.Education : Diploma (Preferred) (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3310380
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGujarat, India
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EducationNot mentioned
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ExperienceYear