Uk Process Associate (chandigarh)
Year Chandigarh, India
Job Description
Title - UK Customer ServiceLocation - Chandigarh IT ParkShift - 5.5 days working, Rotational 9 hours shift + Cab FacilitySalary - Up to max 30K CTC + 8-10K monthly IncentivesShift Timings : RotationalQualifications and Skills
- 1 to 2 years of experience in a similar role.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Customer-focused mindset with a strong emphasis on customer satisfaction.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office.
- Experience with UK process and inbound calling is preferred.
- Knowledge of logistics and BPO industry is a plus.
- Handle customer service inquiries and provide support to clients.
- Respond to customer inquiries via phone calls.
- Assist customers in navigating the company\'s products or services.
- Resolve customer complaints or concerns with professionalism and empathy.
- Ensure timely and accurate documentation of customer interactions.
- Collaborate with cross-functional teams to address customer needs.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Adhere to company policies and procedures.
- Achieve performance targets and KPI\'s.
- No Sales/ No Targets.
Expertia AI Technologies
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Job Detail
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Job IdJD3432861
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.30000 per month
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear