Job Description

:

We are seeking a dynamic Senior Process Executive with expertise in UK Payroll and a flair for providing excellent live support. The ideal candidate should possess 3 to 5 years of experience in UK payroll processing and be well-versed in addressing client queries through live support channels. This role combines proficiency in payroll processing with strong interpersonal skills to deliver top-notch client service.

Responsibilities:

Payroll Processing:

Handle end-to-end UK payroll processing for multiple clients.

Ensure accuracy in processing payroll data, including overtime, bonuses, and deductions.

Compliance:

Stay updated with UK payroll legislation and ensure compliance with relevant regulations.

Address any payroll-related compliance issues and implement necessary changes.

Client Communication:

Interact with clients to gather payroll-related information and address queries.

Provide live support through various channels (chat, phone, email) to resolve client issues promptly.

Data Management:

Maintain accurate and up-to-date employee records and payroll data.

Conduct regular audits to ensure data integrity.

Reports and Analysis:

Generate payroll reports for management and clients as required.

Analyze payroll data to identify trends and discrepancies.

Problem Resolution:

Investigate and resolve payroll discrepancies and issues in a timely manner.

Collaborate with internal teams to address any payroll-related challenges.

Live Support:

Provide real-time assistance to clients through live support channels.

Ensure client satisfaction by addressing queries and concerns promptly.

Requirements:

Education:

Bachelor's degree in Finance, Accounting, or related field.

Experience:

3 to 5 years of hands-on experience in UK payroll processing.

Previous experience in live support roles is a plus.

Skills:

Strong understanding of UK payroll regulations and compliance.

Proficient in payroll software and Microsoft Excel.

Excellent communication and interpersonal skills.

Ability to provide effective live support.

Certifications:

Any relevant payroll certifications would be an advantage.

Team Player:

Ability to collaborate with cross-functional teams and contribute to a positive work environment.

Thanks!

Job Type: Full-time

Pay: ?32,000.00 - ?40,000.00 per month

Jadwal:

• Day shift

Work Location: In person