Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.



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Seeking an experienced and certified Cisco Contact Center engineer to provide technical skills that cover a broad range of Unified Communications and Contact Center disciplines and/or a particular technical discipline that is of significance


• Perform client consultation: Plan, design, implement, and support IP-based call center solutions
• Develop and implement the technical architecture and physical design of the network
• Analyze the existing voice and data networks and recommend solutions
• Follow life-cycle oriented processes and procedures
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Assist in the management of projects following PMP project management methodology
• Create and execute test plans to meet project requirements for assigned components
• Provide high quality content deliverables using the appropriate document templates
• Ensure solution is implemented as designed to the customer s satisfaction and approval
• Work with Professional Services Managers, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
• Proactively develops plans and activities to avoid problems
• Educates the customer on solution as appropriate throughout the life of the project or service life

Knowledge and Skill Requirements:


• Bachelor s Degree in Information Systems/Accounting Systems/Computer Science or equivalent is required
• 5 years of experience delivering complex technical solutions including planning, development, implementation and support
• High-end experience in Cisco Contact Center and Collaboration systems engineering
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of EUR22.5 billion.