Job Description

UAM Admin Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Provides 24.7 global support across APAC, UK and US Responsible for a large part of the Joiner/Mover/Leaver (JML) process Ensures requests and incidents are processed within Service Level Agreement (SLA) Coordination with IT functional teams and users Conducting trainings Producing detailed technical documents for technical teams as well as for management reporting What will you be doing This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access). Creation, deletion and modification of accounts across 700 + applications. Supporting New Joiner Day 1 access and secondary access process. Use of the IAM tools to perform provisioning Ensure all documented procedures are followed in relation to account administration Ensuring processes comply with audit requirements, evidence documentation and QA. Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required Process tasks in a timely manner to ensure SLAs are maintained. Manage customer\'s expectations through ongoing communication. Incident and Problem management via ServiceNow. Detail analysis is required to understand the issue and deliver accordingly. Understand different client responses, evaluate and take corrective action. Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references. Good verbal and written skills are required. Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process . What we\'re looking for: IT related degree with majors in Computer or related discipline from a reputed/top tier institute This role would suit individuals with minimum 2-5 years\' experience within a IT security administration role. In-depth Knowledge on Identity Access Management & Information Security standards. Strong analytical, incident management and problem management skill set. Ability to handle large volumes of repetitive tasks while maintaining quality and high attention to details. Skills that will help you in the role: Identifying and managing IT Security risks. Knowledge of ITIL concepts and Operations best practices. CISM or relevant security certifications will be an added advantage MS Office, Query writing, experience in RPA/API automation Excellent oral communication and inter-personal skills. Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Our Values Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That\'s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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