Job Description

Business DivisionsGroup FunctionsYour roleWe\'re looking for someone like that to:

• center point for monitoring, incident, problem, change and request management within our global Data Center and Mission Critical Facility estate
• oversee the active monitoring of incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response
• update stakeholders, and drive timely resolution
• solve complex issues, covering both technical and business needs
• act as an escalation point to Technology Services business stakeholders
• interface with external service providers to resolve incidents and request
• provide reporting and analysis of ticket based data to identify trends, repeat offenders and opportunities to automate future resolution
• ensure workflows, processes, tooling and applications are of the highest quality and make recommendations for improvements
• maintain a knowledge database of known errors and help initiate and deliver process improvements

Function CategoryInformation Technology (IT)Join usAt UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it\'s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we\'re more than ourselves. Ready to be part of #teamUBS and make an impact?Contact DetailsUBS Business Solutions SA
UBS RecruitingYour teamYou\'ll be part of the DCS GCC Support team who are the front line of a global Data Center Services Operation function. You will be contributing to the prevention, and resolution, of all related incidents. The GCC analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe.Your expertise

• 4+ years in incident , problem and change management
• Information technology or critical Data Center facilities background
• an understanding of Technology solutions and services such as networks, operating systems, infrastructure components and applications.
• service now expertise with Incident and Change Management exposure.
• basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel, Tableau..
• monitoring platform experience. Ex. Splunk, Big panda, Building Management Systems. (Beneficial)
• ITIL Foundation certified (Beneficial), mission motivated and a strong collaborator (Must have)
• fluent in Business English and able to communicate clearly & effectively verbally and in written materials (Must Have)

About usUBS is the world\'s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..We have a presence in all major financial centers in more than 50 countries.How we hireWe may request you to complete one or more assessments during the application process.

UBS