Travel Experience Counselor Ii

Year Hyderabad, Telangana, India

CWT

2 Current Jobs Openings

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Job Description

Travel Experience Counselor II - (240000A6)

Purpose of the Role -

Provides consultative customer support services to clients via multiple channels.

Main Responsibilities -

Primary Responsibility

Provides consultative customer support services to clients via multiple channels.

Creates and completes travel arrangements (car, hotel, air, rail, travel insurance, visas) for moderately complex travel itineraries/BO task.

Moderately complex ticketing/exchange.

Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.

First level - Invoice & Billing related queries.

GDS queue monitor.

Bookings of VIP travelers.

Lease with vendors/suppliers.

Works under moderate supervision.

Resolves moderately complex problems with potentially nonstandard and multi-destinations, ticket exchanges, and complex fares.

Escalates more complex problems to more experienced staff.

Assignments include both routine and non-routine work.

Qualifications

Qualification - Experience & Education:

Experience

3+ years of experience working in a customer service environment including 2+ years as a travel counselor.

Languages

Fluent in English.

Strong verbal and written communication skills

Knowledge, Skills, and Abilities (KSAs)

Good travel industry knowledge - Geographical knowledge, Airline hubs, interline airline agreements & fares.

Skilled in GDS and other booking tools used by CWT.

Primary Location
: Hyderabad
Work Arrangement
: Office - CWT
Employment type
: Standard
Job Family
: Travel Counselors
Scope
: Country
Travel
: No
Shift
: Rotating
Organization
: TX_Operations_All Countries (Non-GSC)
Job Posting
: Jun 17, 2024

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Job Detail

Job Id

JD3341653
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

Hyderabad, Telangana, India
Education

Not mentioned
Experience

Year

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