Job Description

Why Work With EaseMyTrip? Started in the year 2008, EaseMyTrip is one of the largest online travel platforms and a trusted name in the Indian travel and tourism space. Millions of Indians rely on our platform daily for their travel needs ranging from flight tickets to hotels, bus, cabs, train, holiday packages and more.


Despite winning several awards and accolades, we take pride in promoting an inclusive work culture where every brilliant mind and skilled hand gets to showcase their creativity, knowledge and expertise, every now and then. Not only do we ensure that all our employees experience a work life balance, peace of mind and perpetual learning, but also our responsibilities and roles go beyond more than one can reckon.



What We Offer? Competitive Pay

We go beyond the industry standards to reward the brightest of minds working for us.
Growth & Exposure

We provide ample opportunities that help an individual to grow and succeed in life.
Inclusive Work Environment

We promote an environment where voices are valued, and diversity is celebrated.
Flexibility

We understand you & your commitments which is why we leave it up to you to manage your tasks accordingly.

Travel Consultant (International Process)
Gurugram

#### About the Role:-


As an International Customer Service Consultant at EaseMyTrip, based in the Gurugram office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine.


#### Interview process:-


• 1st round with HR
• 2nd & final round with Operations team.


#### Minimum Experience


• From 3 to 8 year(s)


#### Roles and Rsponsibilities:-


• Multi-Regional Customer Support : Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats.
• Customized Travel and Accommodation Planning : Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs.
• Effective Communication : Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.
• Issue Resolution : Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience.
• Multi-Platform Management : Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively.
• Cultural Adaptability : Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions.
• Product Knowledge : Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website.
• Feedback Collection and Analysis : Collect and analyze customer feedback to suggest improvements in service delivery and product offerings.
• Sales and Promotion : Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation.
• Team Collaboration : Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement.


#### Preferred candidate profile:-


• Experience : At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous.
• Educational Qualification : Bachelor's degree in travel, tourism, hospitality, business, or a related field.
• Communication Skills : Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.
• Interpersonal Skills : Strong skills in building and maintaining relationships with customers and team members.
• Problem-Solving Skills : Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.
• Technological Proficiency : Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools.
• Cultural Sensitivity : Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele.
• Adaptability and Flexibility : Ability to handle the demands of working with clients across different time zones and adapting to varying market needs.
• Attention to Detail : High level of accuracy and attention to detail when handling bookings and responding to customer queries.
• Customer Focus : A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.