Job Description

Position: Travel Agency Operations Executive

Department: Operations

Troper Tours is a leading travel agency specializing in creating unforgettable travel experiences for our clients. With a focus on providing high-quality service and customized tour packages, we ensure that every journey is unique and memorable. We are currently seeking a dedicated and detail-oriented Operations Executive to join our dynamic team.

Job Overview:

The Travel Agency Operations Executive will be responsible for coordinating and managing the day-to-day operations of the travel agency. This role involves working closely with clients, suppliers, and team members to ensure seamless travel experiences. The ideal candidate will possess excellent organizational skills, attention to detail, and a passion for the travel industry.

Key Responsibilities:

• Coordinate and manage travel bookings, including flights, accommodations, tours, and other services.
• Liaise with clients to understand their travel needs and preferences, providing personalized travel solutions.
• Maintain and update client records, ensuring accuracy and confidentiality.
• Handle client inquiries, complaints, and feedback promptly and professionally.
• Collaborate with suppliers and partners to secure the best rates and availability for travel services.
• Prepare and distribute travel documents, itineraries, and travel vouchers.
• Monitor and manage the inventory of travel packages and promotional offers.
• Ensure compliance with travel regulations and company policies.
• Assist in the development and implementation of new travel packages and promotional strategies.
• Provide administrative support to the Operations Manager and other team members as needed.

Qualifications:

• Bachelor's degree in Travel and Tourism, Hospitality, Business Administration, or a related field.
• Minimum of 2 years of experience in a travel agency or related industry.
• Strong knowledge of travel booking systems and software (e.g., GDS, Amadeus, Sabre).
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Customer-focused with a passion for delivering exceptional service.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career growth.
• Travel discounts and perks.
• Friendly and supportive work environment.
• Health and wellness benefits.

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [Email Address] with the subject line "Application for Travel Agency Operations Executive". Applications will be reviewed on a rolling basis until the position is filled.

Troper Tours is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person