Job Description

: Looking for a career at a company that seeks to be Earth\'s most customer-centric company If so, meet Amazon. The Network Operations Center (NOC) is the central command and control center for \'Transportation Execution\' across the Amazon\'s transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon\'s ability to serve its customers on time. We are looking for an innovative, hands-on, customer-obsessed Transportation Specialist for the Executive Customer Relations team. The candidate must have an analytical bend of mind, be detail oriented, have superior verbal/written communication skills with strong stakeholder management skills. Responsibilities of a Transportation Specialist (TS) We are looking for an experienced TS to coordinate with various operations and program teams. In this role, the TS will work with stakeholders from multiple partner teams to Dive Deep on customer issues, rescue customers, write a detailed analysis of the incident and create/set-up long term measures in order to reduce repetitive defects in the network. A successful candidate must have very strong analytical skills and expertise in excel. They will also drive towards simple, scalable solutions to difficult problems, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Key job responsibilities . Work with PM teams to successfully manage difficult, cross-functional projects and delivering high quality results. . Keep the scope of effort under control and accelerate progress, or operational efficiencies by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately. . Have good working relationships with stakeholders, managers, and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them. Basic Qualifications : . Knowledge of tools: SQL . Exceptional written and verbal communication skills with the ability to present complex information clearly and concisely. . Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. . Has managed critical operational processes, with end to end business responsibility. . Effective at engaging with stakeholders across multiple functions and ability to influence without authority. . Superior analytical skills, including strong ability to identify and solve ambiguous problems. Preferred Qualifications : . Demonstrated intense customer focus. . Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. . Sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions. . Consistent effort, intense commitment, and willingness to go above and beyond when needed. . Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.

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