Job Description

Qualitative Requirements

? Graduation in any specialization from a recognized university.

? Excellent communication skills (written and verbal) in English language.

? Ability to communicate correctly and clearly with all customers

? Good comprehension skills - ability to clearly understand and state the issues customers present

? Ability to concentrate - follow customers issues without distraction to resolution

? Work successfully in a team environment as well as independently

? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

? Excellent typing skills

? Demonstrates an ability to successfully navigate websites

? Demonstrates a proficient knowledge of email applications



for L2 associates



Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.



Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements
• Logistics background and Experience in similar role
• Proficient in Excel