Job Description

DESCRIPTION for L2 associatesOverview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvementsBASIC QUALIFICATIONSQualitative Requirements
\xc3\x98 10+2 Degree in any stream.
\xc3\x98 Excellent communication skills (written and verbal).
\xc3\x98 Ability to communicate correctly and clearly with all customers
\xc3\x98 Good comprehension skills - ability to clearly understand and state the issues customers present
\xc3\x98 Ability to concentrate - follow customers issues without distraction to resolution
\xc3\x98 Work successfully in a team environment as well as independently
\xc3\x98 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
\xc3\x98 Excellent typing skills
\xc3\x98 Demonstrates an ability to successfully navigate websites
\xc3\x98 Demonstrates a proficient knowledge of email applicationsPREFERRED QUALIFICATIONS*Logistics background and Experience in similar role

• Proficient in Excel

Amazon