Qualitative Requirements \xc3\x98 Graduation in any specialization from a recognized university. \xc3\x98 Excellent communication skills (written and verbal) in language. \xc3\x98 Ability to communicate correctly and clearly with all customers \xc3\x98 Good comprehension skills \xe2\x80\x93 ability to clearly understand and state the issues customers present \xc3\x98 Ability to concentrate \xe2\x80\x93 follow customers issues without distraction to resolution \xc3\x98 Work successfully in a team environment as well as independently \xc3\x98 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer \xc3\x98 Excellent typing skills \xc3\x98 Demonstrates an ability to successfully navigate websites \xc3\x98 Demonstrates a proficient knowledge of email applications

for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Key job responsibilities
Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - DL

• Logistics background and Experience in similar role * Proficient in Excel