Qualitative Requirements
\xc3\x98 Graduation in any specialization from a recognized university.
\xc3\x98 Excellent communication skills (written and verbal) in language.
\xc3\x98 Ability to communicate correctly and clearly with all customers
\xc3\x98 Good comprehension skills \xe2\x80\x93 ability to clearly understand and state the issues customers present
\xc3\x98 Ability to concentrate \xe2\x80\x93 follow customers issues without distraction to resolution
\xc3\x98 Work successfully in a team environment as well as independently
\xc3\x98 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
\xc3\x98 Excellent typing skills
\xc3\x98 Demonstrates an ability to successfully navigate websites
\xc3\x98 Demonstrates a proficient knowledge of email applications
for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
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