Job Description

About this opportunity

This job role can be encouraged yourself to analyze, resolve, implement, verify the configuration and support field-team for the DWDM, OTN, Optical and L2- Service device. The scope could cover the scenarios of new network and service trouble-shooting and resolution.

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible!

We are now looking for a Sr. Engineer who will be having hands on experience on Ciena/Infinera OTN and DWDM devices and having technical capabilities in IP & Transmission 2nd Line for 24/7 operations which includes troubleshooting, analysis, routine resource fulfilment & field technical support for DWDM,OTN, Optical, Sync and L2 Service devices. Candidate should also have good customer handling skills and can lead the team in technical troubleshooting and discussion. Must have capabilities to deliver knowledge session.

What you will do

• Good presentation skills to handle technical and non-technical discussion with customer
• Leadership skills to handle technical and non-technical discussion with team
• Deliver knowledge sharing session to team for competency development
• Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability
• Actively monitor ticket queues to ensure timely response to tickets
• Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
• Focused on improvement of automated recovery.
• Escalation support for Service surveillance and (on-site) service.
• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair as a result of its own analysis or when prompted by MS Automated Service Function processes.
• Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
• Remote troubleshooting on DWDM,OTN, Optical and L2 Service devices on Ciena, Nortel, Marconi, SASE and ECI devices
• Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
• Troubleshooting on Sync equipment
• Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting and fix action).
• Responsible for analysis & rectification of critical/non-critical Faults and alarms.
• First point of contact for resolution of any alarm/event/KPI related issues.
• Handling Configuration Support & fault analysis.

You will bring

• You must have knowledge on Optical and DWDM technology
• Good customer handling skills in technical and non-technical forum
• Good hold on English language
• Excellent troubleshooting skills
• At least 7-9 years working experience in Transmission area
• Proven Product knowledge on Ciena, Nortel, Marconi, SASE and ECI devices
• Excellent knowledge of Telecom/Enterprise system architecture and network elements
• Analytical learning and researching skills
• Delivering results & meeting customer expectations

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the worlds toughest problems. You\xc2\xb4ll be challenged, but you wont be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.