Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Helpdesk Executive

Work Dynamics



What this job involves:

Supporting communications across the board

In this role, you'll work directly with the regional account manager and regional operations manager in supporting both domestic and regional communications strategies. Your main task is to draft various communications pieces--including interesting social media posts, general announcements and communications templates--and ensure that these outputs are consistent across the region. You'll also assist in engaging our customers by developing satisfaction survey programmes, tracking feedback and generating monthly reports.

Bringing task management to front and centre

Are you a data expert? As the person in charge, you'll oversee system data and ensure that the information is accurate and up to speed. Likewise, you'll make sure that tasks are properly assigned, and that tagging follows global convention. You'll also report on task-related data and analysis on a monthly basis. Aside from this, you'll sit on top of tasks completions and any customer complaints.



Sound like you? To apply you need to be:

Experienced and customer-centric

You should have a degree or diploma in business administration, facilities or equivalent qualification, and over four years' experience in a related field. Likewise, strong customer skills and extensive experience in logistics management, international administration and data analysis may help you land this job.



Creative and strong-willed

You need to be highly creative to come up with engaging communications pieces across various media and platforms. You should also be a spoken and written communications pro, a multitasking hero and a master of poise under pressure. Think you're the one we're looking for? Apply now and be part of our global family.



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.