Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



ERT support executive , Transport

Account Management - Work Dynamics (India)

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.



Site operations Management

Night cab transport tracking

Alerts Monitoring and action to be taken on alerts

Ensure tracking of mobile application tool is up and maintained 24/7 for Pan India

Liase with respective transport team across cities

Ensure to collate all company required statutory documents, licenses pertaining to vehicle and driver

Ensure to brief safety precautions on daily basis and preserve records

Interact with internal customers and ensure customer satisfaction

24/7 reachability in case of any emergency support



Report Management

Plan and maintain repository for all data / information

Prepare business reports to help the client for decision making

Suggest / Recommend changes or inputs required to enhance / optimize process

Ensure routine update of database for future reference



Data Management

Store and restore all data as required by client

Share required data for audits within stipulated period

Maintain data as per data retention polity



Vendor Management

Ensure service provider supervisors are available in the sites before night operations

Ensure to brief the supervisor on safety aspects

Ensure a property risk management program including audits is implemented and maintained

Any incidents to be recorded and shared with CAPA reports



Client visit / Leadership visit

Ensure to collate the travel plans

Ensure to inform the service provider in advance for preparations

Ensure timely availability of vehicles with transport and cleaning protocols

Ensure to coordinate with Landlord and Physical Security for smooth entry and exit

Training and Development

Ensure to complete mandatory trainings for self as per organization requirement and appraisal

Ensure down team to complete mandatory trainings for self as per organization requirement and appraisal

Preserve training records and materials for future reference



Audit management

Preserve all the documents, financial invoices, receipts, reports, records in required format

Keep updating the records as and when the month activity gets over

Participate in the audit programs effectively and share the relevant documents

Ensure to get positive feedback and outcome to avoid NCs and observations



Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.



A typical day for you also involves contact with vendors--reviewing their services and coordinating with them for the resolution of any service issues.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.