Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



As an Executive in Transport, your job responsibilities include:



Helpdesk Responsibilities:

Maintain a 24/7 transport helpdesk to receive and resolve transportation queries from employees.

Log service requests and complaints, recording complete details of each request.

Maintain accurate information on the movements of all transport vehicles.

Create daily pickup and drop lists for staff.

Keep an accurate list of important transport-related telephone numbers.

Prepare daily/weekly reports on transport requests and vehicular movements.

Contribute to monthly management reports.

Adhere to Accenture SLA (Service Level Agreement) and KPI (Key Performance Indicator) as agreed.



Coordinator Responsibilities:

Provide administrative and operational support to the Transport Team.

Ensure timely arrivals and departures.

Oversee the Transport operations during the shift under the supervision of the Shift In charge.

Display drop-off lists on notice boards.

Verify attendance of vehicles, drivers, and vendor supervisors.

Prepare the vehicle arrival report and collect pick-up slips from transport vendors.

Allocate pick-up/drop lists to vendor supervisors.

Conduct routine vehicle inspections based on an approved checklist.

Collect and verify log sheets from individual vendors and vehicle tracking.

Be accessible for escalation of all transport-related issues during the shift.

Communicate all incidents, issues, and pending problems of the shift through the shift log book.

Prepare daily/weekly reports on transport matters.



Tracker Responsibilities:

Track each and every vehicle point-wise and shift-wise.

Update the status of vehicles timely on the tracking tool.

Coordinate with vendor trackers.

Maintain the daily pickup and drop list of employees.

Maintain an accurate list of telephone numbers of vehicles and vendors.

Check ad hoc pickup and drop requests.

Prepare daily/weekly reports on the tracking.

Prepare reports on no-show employees.

Prepare reports on the number of pickups and drops per day.

Ensure smooth information flow to the Helpdesk and Coordinator regarding vehicles and employees.

Maintain handing over and taking over documents.

Ensure the vehicle arrives on time to the premises.



Router Responsibilities:

Continually review transport routes to ensure cost-effective and efficient services.

Maintain updated route allocations that achieve maximum value for the client.

Provide accurate information to staff regarding transport routes.

Implement changes in routes as needed.

Prepare and forward the roster timeline and defaulters report, including mid-week changes.

Respond timely to all ad hoc requests.

Must Have - Move Insync Knowledge/Route Matic

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.