Job Description

Transport CoordinatorAccount Management \xe2\x80\x93 Work Dynamics (India, APAC) :Providing efficient and cost-effective transport service to the client & Client employees. Ensuring end to end transport operations coverage., & Transport record management, with proper documentation. MIS dashboard projection.Client/Stakeholder Management (in support of the Site lead) :

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

Operations Management :

• Review of cab routes as per the shift roster & validating as per the local geography.
• Overseeing the Cab allotment, managed by vendor supervisor on daily basis.
• Inspection of cabs for cleanliness, Functionality of AC system etc.
• Monitoring on time arrival / on time departure of cabs
• Ensure each cab drivers are carrying relevant documents required as per driving norms, random checks to be carried out on availability of these documents in Cab.
• Resolve user\'s complaints and concerns with solutions and follow up.
• Be able to demonstrate continuous improvements in fleet operations.
• Reporting the transport incidents timely manner & follow the right escalation protocols.
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
• Ensure service deliverables meet SLAs and KPIs
• Cost saving mind-set that drives value for service as every level
• Generation of Transport related reports, Cab Trip, Adhoc, no shows, BU based costing analysis etc.
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
• Validation of invoices submitted by the vendor.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal Experience

• Excellent verbal and written communication skills as well as presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
• Strong analytical, organization and administration skills & Tech savvy
• A minimum of 2 years in the Transport/Fleet management in any MNC / Hospitality industry
• An added benefit would be a Bachelor\xe2\x80\x99s degree in facilities management, building, business or other related field; however, this is not a must.

Critical Competencies for Success (with corresponding \xe2\x80\x98I am JLL behaviours\xe2\x80\x99)Client Focus & Relationship Management \xe2\x80\x93 \xe2\x80\x98I Value my Customers\xe2\x80\x99

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

Program Management & Organizational Skills \xe2\x80\x93 \xe2\x80\x98I am Proactive\xe2\x80\x99

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking \xe2\x80\x93 \xe2\x80\x98I am Innovative\xe2\x80\x99

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Detail focused and proactive in nature
• Self-motivated
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERSManagement StaffClient RepresentativesClient Occupants / End-usersVendor StaffDIRECT REPORTSTBCINDIRECT REPORTSTBCREPORTING TO Facility Manager.Sound like you? To apply you need to have:A strong drive toward excellenceWorking at JLL, you\xe2\x80\x99ll see yourself working with many of the industry\xe2\x80\x99s premier talents and innovators. That is why you must have a laser beam focus on excellence.To land this job, you must be a graduate of any discipline with three to five years\xe2\x80\x99 experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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