Job Description

:Job Summary xe2x80x93L 5 level Transaction Processing Unit Manager xe2x80x93 to manage a team of approximately 20 people in Banking and Capital Markets domain- Non-Voice BPS account (US Client).Roles & Responsibilities xe2x80x93 Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques. Monitor and take action on productivity, personnel and payroll. Conduct performance appraisals. Provide constructive feedback from time to time and ensure performance. Provide Subject Matter Expertise. Modify Operations as needed to meet service level agreements under supervision of Operations Manager. Successfully complete all client related training. Hold team meetings with the direct reports. Communicate all process and client changes to direct reports within specific timelines. Provide hands-on assistance to your team in case of issues, both through direct intervention and mentoring. Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling. Ensure timeliness on reporting and client deliverables. Take initiative to continuously improve the process.Years of experience needed xe2x80x93 Candidate should have minimum of 2plus years of work experience in similar BPO field xe2x80x93 preferably from Banking and Capital Markets Domain (primary preference) Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance etc Candidate with an experience of back office.Technical / Non-Technical Skills: Very Good knowledge on Process Domain xe2x80x93 Capital Market: Subject matter Knowledge of Capital Market and Brokerage Operation functions along with insight into US Stock Market concepts xe2x80x93preferred. Excellent communication skills xe2x80x93 to be part of Client calls and Management Calls. Prior Work Experience of Team Handling, preferably from same Industry xe2x80x93 for at least 2 years Very good People Management and Group handling skills. Good Technical/PC skills with a sound knowledge of MS Office Tools xe2x80x93 MS Excel, Word, Power Point US Shifts (India Night shift) working time mandatoryCertifications Needed: Education: 12 + 3 Degree Education is mandatory xe2x80x93 B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only. Additional Certification on Financial Aspects is added advantage. No Tech Graduates xe2x80x93 BE, B Tech, M Tech Additional Certification on Stock Market Subjects is added advantage.About MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Backxe2x84xa2 Transformation approach. Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps xe2x80x98shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Banking And Capital Markets PRIMARY SKILL : Basic Communication/Comprehension/Typing PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis