Job Description

:Job Summary \xe2\x80\x93\xc2\xb7 We are looking for a result-driven leader to be responsible for ensuring the SLA\'s and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.Years of experience needed \xe2\x80\x93 5+ YearsExperience and Skills\xc2\xb7 Should be graduate from recognized university\xc2\xb7 Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills\xc2\xb7 Ability to work in a flexible and production-oriented environment\xc2\xb7 Good interpersonal skills\xc2\xb7 Good understanding of key back-office operations metrics\xc2\xb7 Good analytical skill\xc2\xb7 Good planning skills\xc2\xb7 Good balance between people, process & clients\xc2\xb7 Good client management & relationship building skills\xc2\xb7 Ability to work in 24/7 process\xc2\xb7 Open to Work from OfficeAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis\xe2\x80\x99 Front2Back\xe2\x84\xa2 Transformation approach. Front2Back\xe2\x84\xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis\xe2\x80\x99 Service Transformation approach helps \xe2\x80\x98shrink the core\xe2\x80\x99 through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis\xe2\x80\x99 core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Skills:PRIMARY COMPETENCY : Domain knowledge PRIMARY SKILL : Credit Cards PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis