Job Description

:Join our Customer Resolution Services team and play a vital role in enhancing the customer experience by resolving claims such as amount mismatches and missing deposits. Utilize your analytical and decision-making skills to process debit/credit adjustments and prevent bank losses. Be part of a dynamic team where your contributions ensure high-quality service and customer satisfaction.Job SummaryAs a Team Member within the Customer Resolution Services team, you will undertake the responsibility of investigating and resolving customer claims, which may include discrepancies in amounts and missing deposits. Your role will encompass the processing of debit/credit adjustments, liaising with various stakeholders, and ensuring adherence to banking regulations. Your strong analytical skills and meticulous attention to detail will be crucial in enhancing customer satisfaction and mitigating losses.Job Responsibilities

• Research and process debit/credit adjustments by contacting clearing partners.
• Provide high-quality servicing of research requests for customers and internal departments.
• Evaluate and analyze data from multiple sources in a fast-paced environment.
• Monitor requests for age and provide updates as needed.
• Analyze cases and apply resolution methods per SOP guidelines.
• Refer complex issues to subject matter experts and team leaders.
• Enhance customer experience by meeting accuracy levels and reducing resolution time.
• Ensure processing discipline and respond to escalations urgently.
• Participate in PMR, Q-board, and team huddles, identifying process improvements.
• Complete assigned trainings on time.
• Diligently follow banking guidelines provided by the Federal Government.

Required qualifications, capabilities and skills

• Graduate in Commerce or any stream with minimum 1 year of experience.
• Demonstrate MS Office skills.
• Communicate effectively in both oral and written formats.
• Exhibit strong accounting knowledge.
• Adapt to change and maintain flexibility in working hours.
• Focus on client care and customer service practices.
• Pay attention to detail and solve problems effectively.

Preferred Qualifications, capabilities, and skills

• Show excellent client focus and customer care working practices.
• Demonstrate strong time management skills for BAU and initiatives.
• Work effectively as a team player.
• Maintain a flexible attitude towards working hours.
• Exhibit problem-solving skills in a dynamic environment.
• Adapt quickly to changes and new challenges.
• Communicate effectively with various stakeholders.

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase