Job Description

Vestas is the world leader in wind technology and a guiding-force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and Join us at Vestas!Region APC
Service Commercial APAC
Transactional Sales Management APACThe Service Commercial Management department is overall responsible for driving the continuous and profitable business growth in Service across Asia Pacific and China (APAC) by selling service solutions for Renewable Energy assets to both new and existing customers.
The different service solutions are typically relating to one of the following business areas:

• Long-term Operations & Maintenance agreements (Maintenance Contracting)
• Transactional sales of Parts & Repair solutions (Parts & Repair)
• Sales of upgrades, performance improvement & end-of-life solutions (Fleet Optimization).

Target customers are all investors, owners & operators of Renewable Energy assets and especially Wind Turbine Generators (Vestas & non-Vestas) in the APAC region. The main markets of the APAC region consist of Australia & New Zealand, India, Japan, China as well as Greater Asia.Transactional Professionals are responsible for processing high-volume transactional sales opportunities quickly and accurately, ensuring smooth quoting, order management, and alignment with customer-specific terms. By being the first point of contact for daily operational matters, you will ensure customer satisfaction in the whole transactional sales process.You will also coordinate all transactional sales related activities between Services Sales, Customer Relationship Management, Supply Chain, Service Operations and other departments. The goal is to tailor the transactional sales offerings to meet the customer demand.A strong customer & service mindset, commercial acumen and a good general technical understanding is required. The job demands diligence and attention to detail as well as strong interpersonal skills with a team-player attitudeResponsibilities

• Processing Customer Requests:

• Clarifying customer requirements in collaboration with the Account Manager, Customer Service Manager and Site operation
• Identifying spare parts and service products, leveraging internal catalogues and documentation, with input from the Account Manager, Customer Service Manager, and Product Manager.
• Raising and tracking internal support requests to the Technical Support function.
• Checking availability of parts and resources with Supply Chain and Service Operations.

• Creating Quotes and Performing Follow-Ups:

• Compiling service scopes, sales prices, freight costs, and other terms & conditions.
• Maintaining opportunity records in Salesforce, SAP CRM, and other relevant databases.
• Performing follow-ups with customers in collaboration with the Account Manager.
• Processing Orders:

• Coordinating, tracking, and documenting order fulfillment and execution with Supply Chain and Service Operations.
• Ensuring orders are handed over to Supply Chain or Service Operations on time, with a clear understanding of the scope and timeline agreed with the customer.
• Ensuring internal and external documentation records are accurate and complete.

• Issuing Invoice Requests:

• Creating invoice requests according to contractual agreements.
• Tracking revenue for weekly and monthly forecasting.
• Ensuring invoices reflect the correct amounts as per the customer agreement.

• Master Data Maintenance:

• Ensuring customer data is up to date, including contact information for the customer material handler.
• Raising change requests to the Master Data team as needed.

• Additional Accountabilities:

• Ensuring efficient quote-to-order conversion to improve sales efficiency.
• Maintaining accurate records in CRM and ERP systems for reporting and tracking purposes.
• Working with the Transactional Sales Specialist and Service Operations teams to identify upsell and cross-sell opportunities.

Qualifications

• Bachelor's Degree in Business Administration, Sales, Engineering, or related fields.
• 3-5 years of experience in sales, customer service, or order management, with familiarity in using CRM/ERP systems like Salesforce or SAP.
• Strong communication skills in English.
• Technical knowledge of products/services being sold, along with good negotiation, problem-solving, and multitasking abilities.
• Strong communication skills in English

Competencies

• Strong customer & service mindset, commercial and sales acumen
• Diligence and attention to detail
• Strong interpersonal skills with a team-player attitude
• Good general technical understanding
• The position might require travel occasional travel across the Asia Pacific regions
• The role requires that you may need to work outside of normal business hours without specific compensation for that; however, Vestas operates a policy of flexible working

What We Offer

• A strong safety culture
• Dynamic and fast-paced work environment
• An opportunity to work with the world leader in wind energy.
• The opportunity to further develop your skills and professional development.
• Global career progression prospects

Additional InformationYour primary workplace will be in Chennai.Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th April 2025BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-processDEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our to receive notifications on new and relevant postings.

Vestas