Job Description

Job Track Description: • Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.


General Profile • Developed proficiency in a range of processes or procedures through job-related training and experience.
• Completes a variety of atypical assignments.
• Works within defined processes and procedures to find the appropriate approach for new assignments.
• Acts as an informal resource for colleagues with less experience.
• Completes work with a limited degree of supervision.


Functional Knowledge • Has developed skillset in a range of processes, procedures, and systems.


Business Expertise • Understanding of how best teams integrate and work together to achieve company goals.


Impact • Impacts a team, by example, through the quality service and information provided.
• Uses discretion to modify work practices and processes to improve efficiency and achieve results.


Leadership • May provide informal guidance to junior team members.


Problem Solving • Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for clients and end-users.


Interpersonal Skills • Clearly and effectively exchanges information and ideas.


Responsibility Statements • Completes more complex validations, application of logical and analytical skills.
• Makes choices on finalizing, approving, or rejecting documents/cases.
• Follows up on inquiries to update additional data requirements.
• Acts as Subject Matter Expert.
• Mentors new hires and provides training support.
• Performs complex tasks according to client guidelines.
• Identifies adverse events and reports to the client.
• Completes work with limited supervision.
• Performs other duties as assigned.
• Complies with all policies and standards.