Job Description

:Role/ Job Title: Transaction Monitoring SpecialistBusiness: RiskFunction/ Department: Risk Containment UnitRoles & Responsibilities:\'Fraud Transaction Monitoring (24*7) for all Channels, Systems implementation of all channels with FICO/Monitoring systems, Automation & Enhancement of Journeys for Customer perspective, Manage Fraud Losses through effective and proactive monitoring & Controlled Fraud to Sales Ratios within Industry Benchmarks , Team Training and Development, Stakeholder Liaison, Team Sustainable Performance, Timely Highlighting of System issues for business continuity, Timely hiring and Effective Roastering for increasing monitoring productivities, Rules Review Process Ownership, Handling Falcon System & Production Issues, Quality ControlSecondary Responsibilities :\'Daily Roastering, Team Review, Monthly Newsletter, Analysts performance review, Effective Process Adherence, Daily & Monthly MIS, Rules writing checker, Training to Team, Rule Calibration, Project Coordination, Audit Management, CPFIR Regulatory Data submission, UAT Testing and POC with new vendors, Analysis of Undetected fraudsManagerial & Leadership Responsibilities :\'Team Management, Escalation Management, Effective Communication and Draft writing, Stakeholder Liaison for effective process management, Project Coordination with IT, Product and other stakeholdersKey Success Metrics:\'Alert to Transaction Ratio
1%, Fraud to Sales Ratio (
2 bps), 100% Compliance to Regulatory Requirements on Monitoring of all channels, 100% Compliance to Established Policy Guidelines & SOP, Effective 24*7 monitoring without any failure for all integrated channels, Fraud Catch Efficiencies during monitoring, Training Plan & Execution for Team, Managed Attrition Levels for team, Timely hiring of analysts without delay, Effective Management of Team Crisis and Escalations, Block Management without escalations

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