Job Description

ABOUT TIDEAt Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.AOBUT THE TEAMHere at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our first line of defence with experience in transaction monitoring within the card space, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem.This role is a key element of our ongoing monitoring team sitting within the first line of defence. You'll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to tide, and let our members get back to doing what they love.ABOUT THE ROLE (Action - amend per requirement)

• Lead, manage, and mentor a team of Transaction Monitoring Analysts, ensuring they meet performance metrics, including transaction reviews, case resolution times, and fraud detection accuracy.

• Conduct regular performance reviews, provide constructive feedback, and develop individual training plans to improve team capabilities.

• Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary.
• Analysing transactions across a variety of payment types and products, looking for signs of Financial Crime (including PEPs and Sanctions) and Fraud
• Ensuring effective Subject Matter Expert visibility, understanding the organization's financial crime threats, risks and overall control maturity;
• Use data-driven insights to recommend improvements in transaction monitoring processes and fraud mitigation strategies.
• Keep the team updated on emerging fraud trends and adjust detection rules and constantly measure, assess and improve our risk policies, procedures and controls across products
• Foster a collaborative team environment focused on continuous improvement and high operational efficiency.
• Representing your area in front of different stakeholders, including internal and external auditors.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Implementing and ensuring timely compliance of new or revised standards and regulatory changes;
• Participating in the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants;

WHAT WE ARE LOOKING FOR

• You have 3+ years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
• You have 2+ years of experience managing a successful team
• A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease
• You are a quick learner, explorer and multitasker
• You have exceptional communication skills, written and verbal. Are able to communicate with our members, internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English
• CAMS or ICA certifications held by the candidate may be considered as an advantage.

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKINGAt Tide, we're Member First and Data Driven, but above all, we're One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.TIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.You personal data will be processed by Tide for recruitment purposes and in accordance with .

Tide Platform