Job Description

- Experience- 6 months -1.5 years- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers.- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.- If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.- The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.- They assist the customers in picking out the right product by their needs and budget.- The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.- Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.- Taking feedback from the customers and highlighting their concerns and needs.- Basic technical knowledge will help in utilising the customer support tool (ref:updazz.com)

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