Job Description

• Noida, India
• DOP
• 3079785

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Role Profile



Trainer





Role Definition



The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way





Roles and Responsibilities



The trainer plays a pivotal role from start to end of the Domain training that includes the following:

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team


2. Deliver Generic Domain Specific Modules along with up skilling resources on process.


3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.


4. Ensure that all new employees go through the defined new learning path for their respective roles in the account


5. Deliver pre-process and process training for new employees


6. Support new hires during OJT and GO-live


7. Provide refresher and remedial training for existing employees


8. Ensure all regulatory requirements are complied with from time to time


9. Maintain trainee data and information


10. Generate training reports from time to time


11. Support any administrative tasks like trainee roster and scheduling etc.


12. Create/Customize training content for delivery


13. Provide feedback and coaching to analysts on the floor


14. Take ownership for improvement in analysts performance


15. Analyze training needs for employees working for the account.


16. Responsible for account level Training metrics

17. Responsible for adhering to training standardization guidelines defined by the BU Training Function


18. Responsible to work with ops to bridge gaps during training.





Certifications and Assessments



Standard Trainer Assessment & Domain Certification


B2 - Domain Process Training Certification





Education



Graduate





Knowledge



Must Have

'1 Good Hands on system & applications expertise

2 Fluent in English language skills

3 Excellent Communication and presentation Skills

4 Good Customer interaction skills

5 PC literate with good system navigation skills

6 Good Data input skills

7 MS Office (Excel, Word, Outlook) skills - Basic

8 Task Management & Organization skills

9 Problem solving skills

10 Professional experience in Industry environment

11 Ability to engage with the client and run/lead workshops

12 Excellent Facilitation and influencing skills



Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities


Experience



Must Have

1. A Deep Knowledge of the Business

2. The Ability to Measure and Assess Staff Training Needs

3. Strong Communication and Interpersonal skills

4. A Passion for Continuous Learning

5. Innovative Thinking

6. Embrace Efficiency





Good to have

Prior experience in similar role

ID Certification and Technical Skills





Behavioral Skills and Attributes



Assertive Communication

Conflict Resolution Mindset

Able to balance work and life

Good Time Management

Self-improvement Mindset

Good Stress Management/Resilience

Patience





HWS (Empl Helpdesk))

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.



Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.