Job Description

Training Specialist (Temporary Position)The Training Specialist will be responsible for facilitating technical and soft skills training for several of our Customer Experience teams, including Customer Success, Implementation, and Project Management. This role requires an individual skilled in a variety of adult learning methodologies to effectively engage diverse audiences and ensure retention and application of knowledge. The Training Specialist will deliver training on software platforms such as Salesforce and ServiceCloud, as well as essential behavioral and interpersonal skills needed to enhance customer experience and team effectiveness. What your impact will look like here

• Training Facilitation:
• Deliver engaging and impactful training sessions to Customer Experience teams on both technical (software) and soft skills.
• Utilize diverse facilitation techniques suited for adult learners, including lecturing, role-playing, problem-solving, group activities, flipped classroom models, simulations, coaching, and consensus-building.
• Adapt facilitation methods to suit various learning styles, ensuring comprehension and retention for all participants.

• Technical Training:
• Conduct training sessions focused on software tools such as Salesforce, ServiceCloud, and other platforms relevant to Customer Experience roles.
• Ensure participants are proficient in using tools and systems by providing hands-on exercises, real-world scenarios, and troubleshooting guidance.

• Soft/Behavioral Skills Training:
• Facilitate training on essential soft skills such as communication, cross-cultural communication, influence, relationship building, interpersonal effectiveness, customer orientation, and adaptability.
• Employ simulation-based and role-playing exercises to help participants apply soft skills in practical, real-world situations.
• Foster discussions and activities to build consensus, enhance analytical thinking, and improve adaptability and execution in customer-facing scenarios.

• Learning Environment Management:
• Create a positive, inclusive, and engaging learning environment where participants feel encouraged to ask questions, participate actively, and practice new skills.
• Establish ground rules and manage group dynamics to ensure productive interactions and respectful exchanges.

• Continuous Improvement:
• Gather feedback from training sessions to assess effectiveness and identify areas for improvement.
• Work with the L&D team to refine training materials and delivery methods based on participant feedback and learning outcomes.
• Stay current on adult learning theories and facilitation techniques to continuously improve training effectiveness and learner engagement.

You will love this job if you have

• Experience:
• 2-3 (or more) years in training facilitation. Preferably experience as part of an L&D team/training team within another organization (rather than as a teacher, or freelancer).
• Skills:
• Facilitation skills

Experience leading group based training.Proficient in a variety of training methods, i.e., lecturing. role playing, simulations, coaching, etc.

• Strong interpersonal skills

Must be an excellent communicator. Someone who is friendly and approachable, but also assertive. Has the ability to manage and lead groups of people and command the room's attention during training sessions.

• Bonus: Technical Proficiency

Knowledgeable/experienced in delivering training specifically for software tools (ex: Salesforce).

• Bonus: Customer Facing Communication

Knowledgeable/experienced in delivering training for and/or working in customer facing roles. Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!The TeamWe area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.The CultureAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include -- Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy- We bring in special guests from time to time to discuss issues that impact our employee populationThe CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.Want to know more? See more of what we do .The ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .The Process- Assessment - Take a quick assessment.- Phone screen - Speak to one of our talented recruiters to ensure this could be a fit.- Coding - Take a quick coding test online.- Hiring Manager/Panel interview - Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.- Reference checks - Provide 2 references so we can hear about your awesomeness.- Verbal offer - Let's talk numbers, benefits, culture and answer any questions.- Written offer - Sign a formal letter and get excited because we sure are!Benefits at Granicus IndiaAlong with the challenges of the job, Granicus offers employees an attractive benefits package which includes -- Hospitalization Insurance Policy covering employees and their family members including parents- All employees are covered under Personal Accident Insurance & Term Life Insurance policy- All employees can avail annual health check facility- Eligible for reimbursement of telephone and internet expenses- Wellness Allowance to avail health club memberships and/or access to physical fitness centres- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter- Memberships for 'meditation and mindfulness ' apps including on-demand mental health support 24/7- Access to learning management system Say., Udemy Learning Premium account membership & many more- Access to Rewards & recognition portal and quarterly recognition programSecurity and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.- Tips for writing a stellar job postingRemember it's an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description.Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool.Include relevant information (job title, specific skills, conditions) and avoid jargonBe honest, don't embellish

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