Job Description

What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.We are looking for a driven, talented Training Specialist to join our Global Operations Training & Development Team. This individual will be responsible for accessing various software systems to provide Learning Management System (LMS) related support for internal personnel and will frequently serve as the first contact point for internal personnel seeking information, guidance, and clarification on Illumina training programs and assignment of training. Through regular interactions with team members, business process owners, trainers, and various levels of management across departments, the person filling this role will collaborate with internal customers to understand their needs and be able to identify an appropriate solution to fulfill the needs and exceed our customer expectations. The responsibilities for this role include a combination of collaborative team projects and independent assigned tasks.Responsibilities:Provide administrative training support for the global organization.Process Service Now ticket submissions for training requestsPartner with operational management and other stakeholders to coordinate the grouping and assigning of training in the Learning Management System (LMS) including deployment and ongoing support of Role Based Training and On the Job TrainingManage the catalog of training courses and certifications in the LMSFollow up on inquiries regarding training courses, LMS registration information, and e-learning offeringsAssist in scheduling, set up, notification and attendance credit for instructor-led coursesContribute to customer satisfaction by providing information, guidance, and assistance with the LMS and/or training programs, assignments, issues, and metricsCompile training compliance reports for management as well as internal and external auditors, including excel spreadsheets and analysis as neededHost discussions with peers, management, and relevant cross-functional stakeholders to review tasksSupport partnerships with all Global Operations sites and functional areas to facilitate sharing of training best practices and align training strategies and goalsParticipate in process improvement and program development effortsIdentify and execute on opportunities to improve the learning experience and enhance training quality and effectiveness for employeesAll listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.Requirements:Minimum 2 years successful experience in a similar position within an internal or customer training organizationWillingness to work in shifts to support the US region (No night shift required)Strong customer service orientation and experienceExperience with Learning Management System(s) and/or other training management/tracking systemsIntermediate skills in Microsoft Word, Excel, PowerPoint, OutlookA positive attitude and team playerCapability and willingness to execute job duties that are both project-based and/or administrative, depending on business needsAttention to detail and solid organizational skillsExcellent oral and written communication skillsHigh level analytical, interpersonal, organizational and computer skillsConfidence exercising independent judgment in performance of dutiesComfortable working with diverse and geographically dispersed teammates and organizationsMotivated and eager learnerRequired Educational Background:Associatexe2x80x99s or Bachelorxe2x80x99s degree in a training/education related field or equivalent related work experiencePreferred Experiential BackgroundPreferred experience with Product Lifecycle Management or Document Management SoftwarePreferred experience working in the medical device or other regulated industryIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

Illumina