Job Description

: Trainer - F&B Industry

Position Summary:
The Trainer is responsible for designing, implementing, and evaluating training programs to enhance the skills, knowledge, and performance of employees in the Outlets/Stores. This role ensures that all staff members are well-equipped to provide exceptional customer service, adhere to operational standards, and maintain the brand's reputation.

Key Responsibilities:

• Training Design and Delivery:
• Develop and deliver training programs for front-of-house (FOH) and back-of-house (BOH) staff, including service etiquette, product knowledge, and operational procedures.
• Conduct onboarding sessions for new hires to familiarize them with company policies, culture, and expectations.
• Skill Development:
• Train employees on customer service excellence, upselling techniques, and communication skills.
• Organize workshops for culinary skills, safety protocols, and hygiene standards.
• Standard Operating Procedures (SOPs):
• Ensure staff understands and adheres to SOPs related to food preparation, serving, and customer handling.
• Conduct regular refresher sessions to reinforce company standards.
• Performance Evaluation:
• Assess training effectiveness through employee performance reviews, feedback, and customer satisfaction metrics.
• Identify skill gaps and recommend targeted training programs to address deficiencies.
• Compliance Training:
• Provide mandatory training on food safety, workplace safety, and industry regulations (e.g., HACCP, local FSSAI guidelines).
• Documentation and Reporting:
• Maintain training records, attendance, and feedback forms.
• Prepare and present reports on training outcomes and employee progress to management.
• Collaboration:
• Work closely with managers and team leaders to align training programs with business goals.
• Participate in menu tastings and product launches to stay updated on offerings.

Key Result Areas (KRAs):

• Employee Performance Metrics:
• Improvement in customer satisfaction scores.
• Increase in sales from upselling or repeat business.
• Training Effectiveness:
• Percentage of employees achieving certification in required areas (e.g., food safety).
• Reduction in operational errors or customer complaints post-training.
• Employee Retention:
• Retention rate improvement among newly trained staff.
• Compliance and Standards:
• Adherence to hygiene and safety regulations across all outlets.
• Audits showing 100% compliance with SOPs.
• Training Coverage:
• Number of employees trained per quarter.
• Frequency and variety of training sessions conducted.
• Feedback and Engagement:
• Positive feedback from staff on training sessions.
• Increased employee participation in training and development initiatives.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person