Job Description

A Position Overview Position Title Training Manager / Capability Development Manager Department Agency Sales training Level/ Band 301/401 Role Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location. B Organizational Relationships Reports To Cluster Training Manager Supervises Direct: Assigned trainers and TO\'s Indirect: IRDA Training Institutes in the zone C Job Dimensions Geographic Area Covered Stakeholders Internal City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone External IRDA Training Institutes, Suppliers D Key Result Areas Organization process Key contributions Critical Responsibilities Training as per assigned Channel Agency: All Levels BA all Levels Corporate Agency Channel: Level 2, Level 3 and Level 4 Bank Assurance: Level 1, Level 2, Level 3 and Level 4 Broking: Level 2 and Level 3 Manage the local training resources and training schedule Manage & Develop assigned Trainers and TO\'s on a day to day basis Primary Responsibilities Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections. Delivering IRDA refresher Training with minimum 90% Pass% To announce monthly training schedules by the 5 th of ever month To ensure training records are maintained and updated constantly Risk Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes. E Skills Required Technical Training Skills and workshop delivery skill Product knowledge Behavioral Facilitation skill Team Management Leadership skills Communication skills Trainer observation skills Essential Desired Facilitation Skill Interpersonal skills Communication skills Creative thinking skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills F Incumbent Characteristics Essential Desired Qualification Graduation MBA (Finance/ Marketing) preferred AIII/ FIII most preferred for IRDA trainers profile. Even Licentiate Pass of III also to be given preference. Insurance qualification like LOMA etc. to be preferred. Facilitation skill certification will be an added advantage Experience Should have at least 2 years of sales experience 4 to 5 years of Training experience Experience in Financial / Insurance sector desirable

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