Job Description

Key Responsibilities: * Training Program Development:

• Design, develop, and implement comprehensive training programs for all departments, including front office, housekeeping, food & beverage, and guest services.
• Tailor training content to meet the specific needs of the hospitality industry, ensuring it aligns with the hotels standards and operational goals.
• Incorporate innovative training methods, such as e-learning, workshops, and hands-on training, to engage staff and enhance learning outcomes.
• Employee Onboarding and Orientation:

• Manage the onboarding process for new hires, ensuring they are well-integrated into the hotels culture and fully equipped with the knowledge and skills needed for their roles.
• Conduct orientation sessions that introduce new employees to the hotels policies, procedures, and service standards.
• Continuous Learning and Development:

• Identify training needs through regular assessments, employee feedback, and performance evaluations.
• Develop ongoing training initiatives that address skills gaps, promote career development, and prepare staff for future leadership roles.
• Facilitate leadership and management development programs to enhance the capabilities of the hotels supervisory and management teams.
• Training Delivery:

• Conduct training sessions in a dynamic and engaging manner, utilizing a variety of instructional techniques to cater to different learning styles.
• Ensure that all training is practical, relevant, and directly applicable to the employees\' day-to-day responsibilities.
• Quality Assurance:

• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Continuously improve training programs based on participant feedback, industry trends, and best practices.
• Ensure that training programs comply with industry regulations and the hotels standards of service excellence.
• Collaboration and Coordination:

• Work closely with department heads to ensure that training programs support operational goals and improve service delivery.
• Coordinate with the HR team to align training initiatives with employee performance appraisals and career progression plans.
• Engage with external training providers and industry experts to bring in fresh perspectives and specialized knowledge.
• Reporting and Administration:

• Maintain accurate records of all training activities, including attendance, evaluations, and certifications.
• Prepare and present regular reports to the HR Director and General Manager on training outcomes, employee performance improvements, and future training needs.
• Manage the training budget, ensuring cost-effective use of resources.
• Employee Engagement and Culture:

• Foster a positive and inclusive work environment by promoting a culture of learning, growth, and collaboration.
• Encourage employees to take ownership of their professional development and actively participate in training opportunities.

• Education:

• Bachelors degree in Hospitality Management, Human Resources, Education, or a related field.
• Relevant certifications in training and development or hospitality management are highly desirable.
• Experience:

• Minimum of 5 years of experience in training and development within the hospitality industry, with at least 2 years in a managerial role.
• Proven track record of designing and delivering successful training programs in a luxury hotel or resort setting.
• Skills:

• Strong knowledge of hospitality operations, standards, and best practices.
• Excellent communication and presentation skills, with the ability to engage and inspire learners at all levels.
• Ability to assess training needs, develop strategic training plans, and evaluate outcomes.
• Proficiency in training software, learning management systems (LMS), and Microsoft Office Suite.
• Strong organizational and time management skills.
• Personal Attributes:

• Passionate about employee development and committed to maintaining high standards of service.
• A creative and proactive approach to problem-solving and innovation.
• High level of integrity, professionalism, and attention to detail.
• Ability to work collaboratively with diverse teams and adapt to a dynamic work environment.

• Attractive Salary Package
• Private Health Insurance
• Training & Development
• Performance Bonus
• Discounted stays a our properties

Le Roma Gardenia