Job Description

Details:Stefanini is a 35 years established global IT services organization, headquartered in Brazil, sau Paulo. We are located in 45 countries with 88 offices across the globe with 35k employees and growing.
In India we are positioned at Noida, pune and Hyderabad .
Our services include AI, Sap center of excellence, enterprise services, managed services, infra, cloud, support functions, staffing and many more.
For more info to give on AI, you can also say about Sophie chatbot developed by us and we also do SaaS based sales.
In India we are stationed since 10 years+ md have 1800+ employees. It\'s a global brand with a work friendly culture where we believe in a healthy work life balance working style.Job RequirementsDetails:About roleA Training developer is a highly specialized position which requires prior expertise in the assigned Business Workflow and/of E2E (End to End) value stream, as well as in SAP, and also in training development and delivery. Training Developers are experts within their domains and are key elements in the success of the training program. They also have the critical task of preparing the site trainers who will ultimately be the bridge with the end users.Reports to

• Reports to E2E training leads for their value stream

Other relationship

• Liaises with all internal parties necessary to ensure product success: Analysts and Leads, Project Managers, Architects, Release, DevOps, Technical Delivery Managers, PMO, Compliance team, Other Pillar QA Managers
• Works alongside other training resources embedded inside the Scrum teams

Key accountabilities

• Produce, coordinate and integrate the E2E training content for his value stream
• QC individual product training produced by the Scrum teams
• Coordinate with training E2E lead, training manager and the training delivery manager to deliver training
• Measure training efficiency and improve training content
• Fix training quality issues by addressing incident and continuously drive improvement on training
• Review scrum team documentation and meet with scrum teams to gather info/details on processes and system functionality
• Create/edit transactional training process flows (via Visio) with detailed input from other scrum members
• Determine training curriculum needed for various business roles/jobs
• Maintain course catalog Access Database for training curriculum per release
• Create course outlines for training courses to determine content and duration of each course
• Create, edit, publish and maintain BPPs (Business Process Procedures) or QRGs (Quick Reference Guide) or video QRGs for all releases (Major and minor (CIP, sustain)) using various tools as appropriate
• Create, edit, publish and maintain ILT/VILT (Instructor Led Training/ Virtual Instructor Led Training) and WBT (Web Based Training) courses
• Engage various stakeholders and mainly DevOps teams to continuously improve training
• Create survey to measure and track training progress and effectiveness for each individual course
• Create/manage training portal folder organization and publishing of all training docs as appropriate
• Perform train the trainer and conduct coaching sessions for site trainers to prepare them to deliver ILT classes, use exercise guides and training data in the training system
• Assist in identification of training environment requirements.
• Test training environment exercises for usability purposes.
• Deliver/support end user training ILT/VILT classes for go-live
• Provide post go-live support for end users

Key deliverables

• Develop training materials for every product and application they are involved in
• Prepare, test, and sustain Training Environment data for End User Training (EUT)
• Ensure site trainers are prepared and ready for EUT delivery
• Automation target achievement on training material production

Specific Challenges/KPOs/KPIs/Measures of Success:

• 100% content created in time for EUT
• 100% confidence of site trainer readiness prior to ILT/VILT EUT

Qualifications and Requirements

• Bachelors or Masters degree

Key competencies

• People management
• Domain knowledge
• User centered design
• Quality management
• Agile and iterative development
• Process implementation and improvement
• Product Lifecycle Management Process PLMP
• IT environment & skills
• Written and verbal communication
• Presentation skills
• MS Office Suite working knowledge
• SAP Enable Now working knowledge

Other skills and abilities

• Highly Organized
• Initiative and resourcefulness, able to work under pressure
• Customer service mindset
• Process and quality driven
• Continuous improvement mindset
• Detail oriented
• Agile mindset
• Teamwork mindset
• Self-motivated
• Optimizing solutions

Pay Range:$ 500000.00 - $ 1200000.00

Stefanini