Job Description

- Trainer (Telesales)Department: Customer ExperienceLocation: NoidaSalary: Up to 5 LPAWorking Days: 6 Days a WeekAbout the Company:We are a leading consumer health platform committed to making healthcare understandable, accessible, and affordable for all. Operating across multiple verticals, including ePharmacy, eDiagnostics, and eConsult, we serve millions of customers nationwide. With a strong presence in over 1000 cities and a dedicated team, we aim to revolutionize the healthcare ecosystem.About the Role:We are seeking an experienced Telesales Trainer to enhance the performance of our inside sales and customer service teams. The trainer will be responsible for developing and delivering training programs that improve telesales techniques, customer engagement, and revenue generation.Key Responsibilities:- Design and deliver structured training programs for telesales executives, focusing on sales techniques, objection handling, and product knowledge.- Conduct onboarding training for new hires to ensure they meet performance expectations within the set ramp-up period.- Implement call monitoring and feedback sessions to assess training effectiveness and improve agent performance.- Develop and update sales scripts, training manuals, and role-playing exercises to enhance communication and persuasion skills.- Provide ongoing coaching and refresher training to improve conversion rates and reduce customer churn.- Track training outcomes and KPIs, including sales performance, average handling time (AHT), and customer satisfaction scores (CSAT).- Collaborate with sales and customer service managers to align training objectives with business goals.- Stay updated with industry trends, customer behavior insights, and telesales best practices to enhance training strategies.Key Result Areas (KRA) for Telesales Trainer1. Training Effectiveness:- Achieve 85%+ pass rate in post-training assessments.- Ensure 80%+ training completion rate for all new and existing telesales executives.2. Sales Performance Improvement:- Improve sales conversion rates by 15-20% within three months of training.- Reduce average handling time (AHT) by 10-15% through effective call handling strategies.3. Call Quality & Compliance:- Maintain a 95%+ adherence rate to sales scripts and compliance guidelines.- Reduce customer complaints related to miscommunication by at least 20%.4. Ongoing Coaching & Development:- Conduct at least two refresher training sessions per quarter.- Provide individual coaching to low performers, ensuring a minimum 10% improvement in their sales performance.5. Collaboration & Stakeholder Management:- Work closely with sales leaders and quality assurance teams to identify key areas for improvement.- Align training initiatives with business goals and revenue targets.What We Are Looking For- Graduate with at least 3+ years of experience in Telesales Training.- Strong communication and coaching skills with the ability to motivate and engage teams.- Proven experience in sales training, script development, and performance improvement.- Proficiency in CRM tools, call analytics, and telesales techniques.- Ability to develop customized training programs based on sales data and team performance.- Strong problem-solving, analytical, and organizational skills.Why Join Us?- Work in a fast-growing and dynamic environment.- Be part of a company that is transforming the healthcare industry.- Opportunities for career growth and skill development. (ref:updazz.com)

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