Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsxe2x80x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Inviting applications for the role of Training Manager RTR
In this role, you will be responsible for handling the business training for a Goods Retail business. You will work for the training function with a proactive and problem-solving approach with good logical reasoning ability and interpersonal skills that keep you connected all the time. You will be encouraged to have good client management skills and reporting and data analytical skills.Roles and Responsibilities

• We are looking for Domain trainer for General ledger , Income Journal and credit card process to onboard new team member and work with leads and customer on SOP regular updation, PKT's, upskill team etc...Also work on new property transitioning
• Handle every aspect of New Transitions from the Training perspective and leading the team from Knowledge Transfer into Stable Operations
• Build Pre KT & KT Plans and ensure daily adherence and effectiveness of Training
• Readiness of new hire class logistics, creation of documentation & use of Learning Tools
• Timely & effective pre - process & process trainings (internal or client led)
• Feedback & mentorship of new hires & Process Trainers
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Build action plans for people missing SLAs during training and post training completion
• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
• Lead all the Quality and Improvement in execution projects
• Be a consultant to the business and advise operational improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Upskill employees on business domain based on training and development needs assessment

Essential skills:

• Must have an experience in Reporting, data analysis and views and creating PowerPoint slides with robust data views for all deliverables
• Excellent Interpersonal skills
• Effective probing skills, Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
• Passionate, committed to learn and make learning impact felt in the business
• Must have decision-making capability
• Problem solving skills with customer centric approach
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Good in MS Excel and PowerPoint
• Ability to independently interact with internal and external customers
• Excellent people management and customer management skills
• Effective presentation skills
• Focus on Customer satisfaction

Minimum qualifications

• Ability to work in a cross cultural environment very collaboratively
• Influencing skills, Creative thinking/innovative mind-set

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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