Location: Noida Job Title: Executive - Trainer Job Summary: The Trainer Executive in the Contact Center is like the star coach in our team, leading the charge in boosting the skills and performance of our contact center superheroes! They\'re the masterminds behind crafting, delivering, and fine-tuning our training programs to ensure our squad is always at the top of their game. From designing engaging sessions to evaluating performance, they\'re the wizards of instructional design, presentation prowess, and constant improvement efforts. Think of them as the secret sauce that keeps our team flying high! Qualifications and Experience: \xe2\x97\x8f Minimum graduate degree in any relevant field. \xe2\x97\x8f At least 1 year of experience in a similar role, preferably in a Contact Center environment. \xe2\x97\x8f Proven track record in designing and delivering effective training programs. \xe2\x97\x8f Excellent verbal and written communication skills along with Strong interpersonal skills and the ability to interact with diverse groups of employees at all levels. \xe2\x97\x8f Proficiency in Microsoft Office applications and other relevant training tools and platforms. \xe2\x97\x8f Certification in training or instructional design would be advantageous. Key Responsibilities: Training Program Development: Design and develop comprehensive training programs tailored to the specific needs of contact center employees, encompassing customer service skills, product knowledge, communication techniques, and system operations. Training Delivery: Conduct engaging and interactive training sessions using a variety of instructional techniques, including presentations, role-playing exercises, simulations, and hands-on activities, to facilitate effective learning and skill development. Performance Evaluation: Assess trainee performance and progress throughout the training program through various methods such as quizzes, evaluations, and observations, providing constructive feedback and coaching to support improvement. Training Material Preparation: Create and update training materials, presentations, manuals, and job aids to ensure alignment with current processes, policies, and best practices, as well as industry standards and regulatory requirements. Training Coordination: Coordinate training schedules, logistics, and resources to ensure smooth and efficient delivery of training programs, collaborating with departmental heads, stakeholders, and training coordinators as needed. Training Administration: Maintain accurate records of training attendance, performance evaluations, and training outcomes for reporting, analysis, and compliance purposes, utilizing training management systems and databases as necessary. Continuous Improvement: Stay abreast of industry trends, technological advancements, and best practices in contact center operations and training methodologies, proactively identifying opportunities for enhancing training effectiveness and efficiency. Contact Person- Hr Puja Singh Contact No- +91 8076160396 Job Types: Full-time, Permanent Pay: 20,000.00 - 35,000.00 per month Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor\'s (Preferred)

Experience:

• Teaching: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person