Job Description

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Shift: First Shift,Second Shift,Third Shift,Rotating About Us


ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning.


PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.


We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.


At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company - https://www.ets.org/)


About the role


We're looking for a Trainer who is passionate about teaching others and helping them to succeed. The ideal candidate will have experience working in a call center or similar environment and be able to effectively train others on the various systems and processes used.

Experience and Skills:

• Any Degree (Graduation mandatory)
• 2+ years' call center training experience or similar experience
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
• Provide training and instruction to customer service representatives to ensure successful performance of job duties.
• Provide accurate and timely training and support to new staff to ensure successful implementation of key business processes and policies.
• While working with training manager develop online and in-person course curriculum for all job functions.
• Provide feedback to managers on the performance of staff members.
• Maintain a training program schedule and calendar.
• Provide training to new and additional locations as needed.
• Obtain or participate in continuing education to enhance technical knowledge.
• Develop and implement new training programs as needed.
• Coordinate with senior-level call center members to ensure proper usage of consumables and schedule staffing according to call volume.
• Ability to train all levels of customer service representative.
• Strong interpersonal, communication, and presentation skills.
• Ability to train with presentations, videos, and hands-on exercise
• Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognized qualification.


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Job Benefits:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App



From: ETS GCC