Job Description

Position Title: Trainer - KPO

Tier: Tier3

Role: A Trainer is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal.


Key Responsibilities:



Plans, conducts, coordinates and implements a comprehensive training program for processes and staff

Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance

Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training

Determines training needs from inputs provided by the operations team

Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developing outcome improvement resources

Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions

Updates job knowledge by participating in educational opportunities; reading professional publications;

Be part of quality calibration and mentoring activities

Be prepared to be flexible and innovative

Plan and prepare for assessments and make sure they take place at a reasonable pace that reflects your trainee's progression

Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)

Performs all other duties as required

Review Training Materials at least once in quarter

Ensure training completion details are maintained at a centralized location


AboutVirtusa


Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.