Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.KPI:1. Resolution of Tickets within agreed SLAs2. Achieving TAT as per predefined target3. Keeping ageing tickets in control4. Authorization Project work/ SAP Security Support/ S4 Hana5. Daily Documentation tasksProfessional Experience Required (Max - Min.): 0 - 1 years of SAP experience.Role and Responsibility:

• Exhibit Konecranes Core values and code of conduct into each action.
• Understand and handle incident management process in a support environment for large number of users.
• Working with SAP System, user maintenance and authorization concepts.
• Ability to troubleshoot end user\'s authorization issue and resolving as per expectation and if needed take help from peers.
• Ensure ability to work for SLA based service delivery.
• Monitoring the SAP Systems daily and IDOC of various interfaces.
• Develop healthy professional customer relationship.
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits etc. are achieved based on management\'s expectations and guidance.
• Align and realign actions based on customers\' feedback, inputs from management.
• Prepare reports based on supervisor\'s expectations.
• Deliver any other tasks as per supervisor\'s instructions and guidance.
• Be flexible for shifts / on call support based on business needs and be customer eccentric.
• Possibility of being absorbed as regular employee depending on individual performance during.
• Awareness of ISO 14001 & 45001 Standards

What we offer to you

• Insight to world class IT Service Delivery.
• Competitive Stipend
• Work-Life balance.
• Innovative and dynamic working environment
• Support of an excellent IT Service Delivery Team
• Possibility to work in leading crane building company with leading technology.
• Possibility of being absorbed as regular employee depending on individual performance during training period and the availability of open position for that role.

Work Environment (Office/Factory/Site): OfficeCompetencies and Skills Required:IT skills

• Good to have basic understanding of SAP ERP
• Good to have working experience on SAP system as End-User.
• Either SAP Certification OR working experience on SAP system as End-User is preferable

General skills

• Basic understanding about Computers and IT Systems
• Knowledge on AI/ML
• Knowledge on Cross Functional modules of SAP
• Knowledge about ITIL and ITSM tool(s) is preferred.
• Analytical and problem-solving techniques
• Good English Communication skills - Verbal, Written
• Team player
• Customer service-oriented approach to ensure SAP end-user satisfaction.
• Willing to work in shifts when necessary.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That\'s why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Konecranes