Job Description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.At YASH, we\'re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.We are looking forward to hire Network Operations Center (NOC) Professionals in the following areas :Experience1-3 YearsRoles and Responsibilities:- * 24x7x365 server, network, database, and application availability monitoring; shared support delivered real time from offshore India.

• Perform the first level troubleshooting for all types of infrastructure issues.
• Perform triage on alerts received from monitoring tool and escalate based on pre-defined process if necessary.
• Consistently review the monitoring tool dashboards for alarms and raise tickets if required.
• Responsible for collecting basic information necessary for troubleshooting in various different technologies and also need to perform standard pre-defined steps for troubleshooting.
• To resolve basic and common issues on the first call and to escalate tickets to next level only if necessary.
• Adhere to SLA standards defined by the customer and apply best efforts to manage tickets within the SLA standards.
• Identify repetitive false alerts and assist in the process of getting them tuned.
• Maintain good communication with customer and the team to ensure good delivery.
• Maintain up-to-date documentation of operation and procedure manuals

Required Technical/ Functional CompetenciesDesired Candidate Profile

• Candidates with Strong understanding of VMware vSphere ESXi, Vcenter.
• Knowledge of Microsoft SCOM & SCSM Tools.
• Recommended to have 1 year\'s hands on experience on monitoring infrastructure.
• Experience with remote infrastructure management a plus.
• ITIL knowledge and certification would be added value.
• Strong verbal and written skills ability to communicate with our US clients.
• Must work as a team player on our operations and engineering fulfilment teams.
• Willingness to learn, implement and support new technologies like SquredUp.

Required Behavioral CompetenciesAccountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.Collaboration: Participates in team activities and reaches out to others in team to achieve common goals.Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.CertificationsMandatory:OCA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator Desirable: OCP, CCP/ Yash defined course, Admin level Certification of any Storage Tool/ Backup ToolMandatory: ITIL V4 foundationAt YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

YASH Technologies