Job Description

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.Job Title: Trainee Clerical MarkerPurpose of job:To do assessment of various modules of an English Language Proficiency ExamExperience areas:

• Applicants must have the legal right to work in the country where they are residence. Applicant should be able to travel outside their country of residence and secure visa where required at short notice.
• 24X 7 shift environment and the candidate is required to work in shifts (no general shifts)
• Employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule
• The process may require working in different days of the week (total of 220 days working in a year)
• Long sitting hours
• Secured environment ie. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV.
• High level of compliance to the agreed process guidelines.
• No legal/ criminal case in history

Knowledge of:Essential

• Good Computer (MS office) and keyboard handling skills
• Understanding of BPO processes, reporting, MIS etc.
• 0 - 6 months experience in a BPO environment
• Proficient in English Communication Skills - both verbal and written (to be gauged during interview)

Accountabilities, responsibilities and main duties:(including people management and finance)Accountabilities:

• Assessment of various modules of an English Language Exam (either soft or hard copy)
• High attention to detail to ensure right marking of each paper.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary
• Follow up on enquiries where necessary.
• Complete the logs, update necessary data sheets.
• Ensure hourly transaction targets are met with high quality standards.

Information Security:

• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

Qualifications:Required:Should have completed a diploma/ degree/ professional course post senior Secondary.Six Sigma White BeltFurther InformationPay Band - 3Contract Type - FTC till 31/Mar/25We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

British Council