Trainee- Clerical Marker

Date: 5 Apr 2024 Location: Noida, South Asia, IN Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\xe2\x80\x9322 we reached 650 million people.
Job Title : Trainee Clerical Marker


Purpose of job:
To do assessment of various modules of an English Language Proficiency Exam.
Role context

• A back-office process with 24*7 operations in Noida (NCR).
• The role is required to work in team.
• The overall process size is approximately 200 resources.
• Operations in three shifts.
• Assessment of modules of an English Language Proficiency Exam.
• This is a secured process where access to personal belongings and mobile phones or any other electronic devices is not allowed.
• The placement for this role is based on a comprehensive certification process and clearance of Background checks.

Main opportunities/challenges for this role

• Assessment of various modules of an English Language Exam (either soft or hard copy)
• High attention to detail to ensure right marking of each paper.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary
• Follow up on enquiries where necessary.
• Complete the logs, update necessary data sheets.
• Ensure hourly transaction targets are met with high quality standards.

Information Security:

• Read, understand, and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

Qualifications
Graduate


Role specific knowledge and experience

• Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)
• Good Computer (MS office) and keyboard handling skills
• Understanding of BPO processes, reporting, MIS etc.
• 0 - 3 years\xe2\x80\x99 experience in a BPO environment

For fresher \xe2\x80\x93 Proficient in English Communication Skills \xe2\x80\x93 both verbal and written
For experienced \xe2\x80\x93 Experience in Backend BPO process where customer communication was a part of the role.


Further Information
Pay Band \xe2\x80\x93 3
Contract Type \xe2\x80\x93 FTC (Till 31 March 25)
Department/Country-
GSS English & Exams (Online Screen Marking)
Closing Date (Time) \xe2\x80\x93 23 April 23 (IST -23:59)


A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\xe2\x80\x99s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \xe2\x80\x98ASK HR\xe2\x80\x99 email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.