Job Description

Our story At Alight, we believe a company\'s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \'Be Alight.\' Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It\'s why we\'re so driven to connect passion with purpose. Our team\'s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Responsibilities: Be responsible for the benefits administration for client\'s employees located in APAC/EMEA region. Resolves cases and enter benefits data in the system for our client\'s employees. Collaborates with the client to resolve requests they may have related to a project. Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective. Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective. Contributes to projects utilizing standard project management disciplines. Takes an active part in Process Transition from Client to Alight office. Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients\' employees. Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues. Develops benefits system for new client project requests based upon complete plan rules. Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue. Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications. Provides creative solutions to continuously improve and optimize client delivery. Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing. Identifies and suggests ways in which systems and procedures can be improved to enhance the business. Requirements: Excellent proficiency in English language. Graduate from any stream / 3-year diploma. Experience in BPO/HRO will be an advantage. Extensive analytical and problem-solving skills. Strong attention to details. Great Time management skills. Experience in MS Office applications. High level of self-motivation and proactivity. Spotless record and strong ethos. Keen and willingness to learn. Commitment to achieve deadlines. Willingness to work in rotational & night shifts. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it\'s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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