Job Description

Key Responsibilities:


Project Execution and Management: Lead complex projects end-to-end, from planning through deployment, ensuring timely, high-quality delivery. Manage project milestones, deliverables, and timelines with attention to detail and efficiency.


Customer Interaction and Relationship Management: Act as the main point of contact for customers throughout the project lifecycle. Demonstrate empathy and assertive communication to manage expectations and turn every action into positive outcomes that benefit both the customer and the company.


Continuous Improvement: Conduct review and retrospection, self and teamwise, to ensure the learning opportunities are applied appropriately in future initiatives. Document best practices and share insights with the team for collective growth.


Problem Solving and Decision Making: Use strategic thinking to make swift, data-informed decisions that address both immediate project needs and long-term objectives. Ensure alignment of customer requirements with business goals.


Cross-Functional Collaboration: Coordinate with engineering, sales, and product teams to align on project requirements, ensuring that deliverables are met with quality and efficiency. Foster collaboration and clear communication across departments.




Key Qualifications:


10 +years of relevant experience in technical program or project management, ideally in customer-facing roles associated to Information Technology


Proficiency in program management tools (e.g., JIRA, MS Project, Trello, or similar) and a strong understanding of Agile and Waterfall methodologies.


Should have hands on experience in delivering cloud migration/implementations like GCP, AWS /Azure


Proven experience in turning complex and challenging projects around by balancing company and customer priorities.


Ability to make quick, informed decisions and implement solutions with agility.


Excellent communication skills, both verbal and written, with an assertive yet empathetic approach to managing customer relationships.


Demonstrated ability to identify the root cause of customer dissatisfaction and develop strategies to create beneficial outcomes for both customers and the company.


Proficiency in program management tools (e.g., JIRA, MS Project, Trello, or similar) and a strong understanding of Agile and Waterfall methodologies.


Familiar with technologies like Microsoft Azure / .Net / Java/Oracle / Jenkins / Jira / MS Office Suite / Visio


Should have hands on experience in delivering cloud migration/implementations like GCP, AWS /Azure


Strong analytical and problem-solving skills, with a continuous improvement mindset.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.