Job profile: CRM helpdesk.
• CRM implants for claim support at client location
• Resolve customer queries on policy coverage and health claim processes
• Facilitate to drive claims app for submission and tracking of claims by employees
• Respond to employee calls and emails as a direct SPOC allocated to specific corporates
• Collect and dispatch claim documents as per corporate requirement
• Coordinate with internal claims units at IL to ensure seamless cashless and priority processing.
Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.
Maintain the confidentiality of sensitive data and adhere to data protection guidelines.
• Candidate have to travel 2-3 times in a week from 1 branch to another to solve customer queries.
Company :- ICICI Lombard.
Salary : -?20k to ?24k CTC.
Job Type: Full-time
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
• Provident Fund
Work Location: In person
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