Liaising with travel partners including hotels and houseboats to manage bookings and schedules for guest enquiries
Promptly dealing with customer enquiries with an aim to meet and exceed their expectations
Building professional relationship with internal and external stakeholders.
Mentoring and coaching peer team members for collective performance improvement.
Managing relationships with the Airlines /Foreign Agents /Hotels /Guides/ Transport partners and all stake holders for a tour package.
Responsible for planning, organizing daily itinerary for the tours based on the guest requirements.
Promoting and marketing the company in events and seminars.
Preparing Status reports (Daily and weekly) to update senior management.
Following up with customers during the tour and collecting their feedback about the experience.
Desired Candidate Profile
1-12+ Years of experience handling package Enquiries in a leading travel firm
Excellent command of spoken and written English
Graduate with basic awareness about tourism/ hospitality industry
Excellent computer skills and proficiency in excel, word, outlook and power point
Commitment to internal and external customer satisfaction
Proactive, self-Starter and Team Player
Able to manage multiple tasks with deftness and attention to deadlines
Effective Time Management skills
Display efficient organizational skills
Establish and Maintain strong Interpersonal Relationships
Must have both the operation skills and technical knowledge to make customer pitches in a honest and ethical way.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Work from home
Schedule: