Job Description

Job Title: TM People Leader - BUK
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do Working Flexibly We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \xe2\x80\x98anchor\xe2\x80\x99, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:

• To manage a large and diverse team of AML / Correspondent Banking Analysts and Team Leaders working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
• Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.

• The role holder will drive and deliver exceptional business performance through the strong leadership and performance management of a complex team.
• The role holder will achieve agreed service level agreements and targets within an empowered deadline driven pressurised environment.
• The role holder will be effective at communicating, cascading and articulating business messages to all staff.
• The role holder will be responsible for managing individual team member performance, team overtime, timekeeping and attendance, and resolving issues, grievances and conflicts in line with company policies, processes and procedures, to deliver excellent customer service and achieve consistency, key performance targets.
• The role holder will be perceived as a role model for leadership and collaboration and demonstrate high levels of confidence in their ability to manage and motivate their team to deliver at all times.