Tl Service Desk

Year    HR, IN, India

Job Description

Exp. - 3-4 years

Communication - Good



Acting as a first point of contact for users and customers. Identifying and diagnosing issues and problems. Categorizing and recording queries Providing solutions to issues. Advising users on the appropriate course of action. Monitoring issues from start to resolution. Escalating unresolved problems to a higher level of support, if needed. Providing essential online security advice and support. Delivering customer service through multiple channels including human, digital, self-service, and automated. Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders. Qualification - Graduation Gender - Male/ Female Joining - immediate
Job Type: Full-time

Shift:

Day shift
Work Days:

Monday to Friday
Work Location: In person

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Job Detail

  • Job Id
    JD3617510
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year