Exp. - 3-4 years
Communication - Good
Acting as a first point of contact for users and customers.
Identifying and diagnosing issues and problems.
Categorizing and recording queries
Providing solutions to issues.
Advising users on the appropriate course of action.
Monitoring issues from start to resolution.
Escalating unresolved problems to a higher level of support, if needed.
Providing essential online security advice and support.
Delivering customer service through multiple channels including human, digital, self-service, and automated.
Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
Qualification - Graduation
Gender - Male/ Female
Joining - immediate
Job Type: Full-time
Shift:
Day shift
Work Days:
Monday to Friday
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.